RLD Platform - Support Request

Support Request

Use this form to submit a support request for the RLD CCD Seed 2 Sale application. Support requests are being monitored 24 hours a day.

Please provide enough information for us to understand and investigate the issue. Do not include passwords, API authorization tokens, or other sensitive credentials.

Contact Information

First Name

Last Name

Phone

Optional unless the issue is Critical.

Company / Organization

Reporter Type

Company / Organization Name

Issue Information

Issue Summary

Severity

A Critical issue should be an active production issue requiring immediate attention. Please tell us why this issue is Critical.

Why is this issue Critical?

Dispensing or another critical production operation is completely blocked. Multiple locations are affected. There is no known workaround. The issue may create an immediate compliance or reporting problem. The issue is affecting active customer operations right now.

Number of Locations Affected

Related Barcodes

If available, include any barcodes related to the issue. Providing these can help us investigate the issue more quickly.

Issue Details

Please provide at least 30 characters.

Screenshots / Images

Optional. You may attach up to 5 PNG, JPG, or WebP images. Maximum 5 MB per image and 20 MB total.

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Support Request

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